Policies

Refund/Cancellation Policy: 


Due to the original and handmade nature of the artwork, all sales are final.  No returns or exchanges will be given on original pieces.  All pieces are photographed from different angles to ensure the colours and materials are captured as accurately as possible, however, hues may vary on different screens.  If for some reason you feel there is a problem with your item, please email me at info@thebirdtalks.com within 48 hours of delivery and I will do my best to resolve the issue.  If applicable, please include an image of the item in your email.

 

UK and International Shipping:

 

All items are ready to ship within 2 weeks of purchase unless express delivery is chosen at checkout.  All items are shipped 'Signed For' delivery with Royal Mail or by Courier and are estimated to arrive 5-7 business days after shipment.  Please allow 3-4 weeks for international orders to arrive.  This is just an estimate as individual locations may vary.

 

​International Orders:

 

All items larger than 12 x 12 inches (30.5 x 30.5 cms) will be removed from the wooden stretcher bars and shipped rolled in a postage tube.  Smaller items will be shipped flat.  If you would prefer your canvas shipped without the wooden stretcher bars removed please email directly info@thebirdtalks.com and we will provide an estimate for shipping costs via a courier.

 

Please note that transit time can differ depending on customs in the receiving country.  'the bird talks' reserves the right to cancel and refund an order due to customs difficulties.
 

We are not responsible for lost or stolen packages but will endeavour to ensure items are tracked where possible.

 

Thank you for shopping with me!

Terms of Service

General Terms and Conditions: 


1) The Artist retains the copyright of all images on this website 70 years beyond her life.

2) The Artist retains the right, in perpetuity, to use digitally recorded images of any purchased artwork for whatever purpose she chooses, including but not restricted to, the purposes of promotion and creating reproductions based on such images for financial gain.

3) Prints of commissioned works will only be made available with the consent of the purchaser.

4) Whilst every effort shall be made to ensure that the digital images shown on the website are an accurate representation of the original painting, there may be a minor colour differences due to the lighting conditions at the time of photographing and also due to the settings on the screen that the photo is being displayed on.

5) Minor blemishes are considered intrinsic properties of the work of art and do not constitute a significant discrepancy.


6) Any user may sign up to the Newsletter using the forms available at thebirdtalks.com website.

7) You may unsubscribe from the Newsletter at any time by either clicking on the 'Unsubscribe' link provided in every newsletter, or by emailing me directly with 'Unsubscribe' written in the email subject line.

8) Customer and user information will only be used for purposes relating to the content of
thebirdtalks.com.  I may, at times draw attention to other 3rd party products or services if the are deemed to be relevant to the above.

9) I will never use customer information for the purposes of generating spam.

10) I am not responsible for the content of any external site that may be linked to on these pages.

11) I reserve the right to modify the contents of this website, including user comments and terms and conditions, in any way I feel is appropriate.
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Privacy

Privacy Notice

 

I am committed to safeguarding and preserving the privacy of my visitors and customers a'the bird talks'.

 

This privacy policy describes how and when I collect, use and share information when you purchase an item from me, contact me, or otherwise use my services through my website.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Wix, Paypal, Stripe,

MailChimp and Google Analytics.

We do update this notice from time to time so please do review this notice regularly.

How is personal data collected?

 

'the bird talks' may collect and process data about you that you have provided in order to use services from the website.  For example, personal details when you register for information or make a purchase.

 

How consent is defined?

When an individual purchases something from my shop, they provide their personal information such as name, address, email in order to receive their item.  This constitutes as an agreement for me to process and use this data for the purpose intended.

Why is your information needed?

 

I need to know your personal data so that I can provide you with the service, product, updates, news you have requested.  I will not collect any data that I do not need in order to provide and oversee this request.

What I would also like to do with it

 

I would however like to use your name and email address to inform you of our future offers and similar products and to inform you of any changes to the business, website, services or goods and products.  This information is not shared with third parties and you can unsubscribe at any time via email or our website.  

Newsletters
 

When an individual signs up for newsletters from 'the bird talks' using the forms provided online, they enter their name and email address.  This data is collected and stored by Wix and/or MailChimp.  This constitutes as consent for me to use this data for the purpose intended.  Consent can be withdrawn at any time by unsubscribing to my newsletter or by emailing info@thebirdtalks.com.

Use of your data

 

We may process and analyse data about your use of our website and services.  This usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use.  The source of the usage data is Google Analytics.  The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

We may process information contained in any enquiry you submit to us regarding goods and/or services.  This enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you.  The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website.  No payment information (card details, account details, etc)  will be processed directly through our website.  The transaction data may include your contact details and the transaction details.  Any payment processing of direct online purchases will be through Paypal or Stripe.  The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.

We may process information contained in or relating to any communication that you send to us.  Correspondence data may include the communication content and metadata associated with the communication.  Our website will generate the metadata associated with communications made using the website contact forms.  The correspondence data may be processed for the purposes of communicating with you and record-keeping.  The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.  The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

Storing your personal data

 

In operating my business via thebirdtalks.com website, your data is processed by me in the United Kingdom.  However,

'the bird talks' does not have its own IT servers.  Third parties shall not have access to your personal data unless the law allows them to do so.  Obviously we do our utmost to ensure that our server hosts are secure and fully accredited.  Unfortunately, we cannot be responsible for any illegal breaches that may occur.

Providing your personal details to others

We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

Financial transactions relating to our website and services are handled by our payment services providers Paypal and Stripe.  We will share transaction data with our payment services provider only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices on their respective websites.  

In addition to the specific disclosures of personal data set out in this section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.  We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

 

Storage of payment details

 

We do not have access to or store bank details or credit card details at thebirdtalks.com.

Third party links

 

On occasion we include links to third parties. Where we provide a link it does not mean that we endorse or approve that site’s notice towards visitor privacy.  You should review their privacy notice before sending them any personal data.

Use of cookies

 

Cookies provide information regarding the computer used by a visitor.  We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

 

We may gather information about your general internet use by using the cookie.  Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive.  Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.

 

Our advertisers may also use cookies, over which we have no control.  Such cookies (if used) would be downloaded once you click on advertisements on our website.

 

You can adjust the settings on your computer to decline any cookies if you wish.  This can be done within the 'settings' section of your computer.  For more information please read the advice at AboutCookies.org.

 

We use Google Analytics to analyse the use of our website.  Google Analytics gathers information about website use by means of cookies.  The information gathered relating to our website is used to create reports about the use of our website.  Google's privacy policy is available on their website.

We sometimes use MailChimp to maintain and process newsletter subscribers.  Mailchimp may use cookies.  Mailchimp's privacy policy is available on their website.

Your rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information.  While some of these rights apply generally, certain rights only apply in certain limited cases.

You may have a right to access and receive a copy of personal information I hold about you by contacting me by email at info@thebirdtalks.com.

You may also have the right to change, restrict my use of, or delete your personal information.  Unless there are exceptional circumstances (for example, where I am required to store data for legal reasons) I will delete your personal information upon request.

 

If you wish to raise a complaint on how we have handled your personal data, please contact me directly by email at info@thebirdtalks.com and the matter will be investigated thoroughly.

 

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